GoTech Roofing was established in 2010 following the housing market crash. The company was founded by Julian Stevens, who used his extensive experience as a general contractor in the construction industry to transition into the roofing industry. The company specializes in residential and commercial roof replacement, but also offers services such as roof repair, maintenance, skylights, and gutters. With over a decade of experience as a roofing contractor in Northern Virginia , GoTech Roofing has grown by over 300%.
GoTech Roofing has a Better Business Bureau rating of Accredited A+ (the highest rating) and maintains a 5 out of 5 rating on Google with over 250 reviews at the time of publication. According to Julian, the key to the company’s success is its commitment to constant improvement. He states that while everyone in the industry has access to the same materials and crews, standing out in the market and gaining customers comes from differentiating oneself. He suggests that this can be achieved by standing out in appearance, being punctual, providing estimates promptly, being well-prepared, and always following up when you tell a customer that you are going to do something. Julian emphasizes that these strategies may seem superficial, but they are effective in differentiating oneself in the market.
Training plays a critical role in the continual self-improvement of GoTech Roofing. The company prides itself on the majority of its training being in-house, having developed its training program over the past five years. Julian personally oversees the training and believes it will carry the company into 2023. GoTech Roofing sets and holds a high bar for excellence at the company, regardless of position. The company does not compromise and does not change things to try and be more like another company. GoTech Roofing wants to do things its way, and that means a lot to the company.
GoTech Roofing takes a unique approach to its business by focusing on its Northern Virginia and Washington DC customer base and marketing itself as one of the top roofing contractors in the area. This approach allows them to maintain consistency in quality and response times. The company boasts two key components that support its reputation; project management job supervision and honoring warranties.
Julian, the CEO of the company said that while some contractors take on multiple projects in a day, GoTech Roofing prefers to ensure a job well done with project managers at each job site. This approach allows them to give their full attention and focus to each project, thus ensuring the quality of their work.
“Does this approach cost money? Yes. Is it worth it? You can be sure!” he said. “Our project managers ensure quality control, but they also make sure that we are doing what we promised our customers. In the roofing world, doing what you say you are going to do is becoming a rare business practice.”
GoTech Roofing is committed to honoring its warranties and offering one of the best warranties in the Northern Virginia and Washington DC area. According to Julian, they stick to their word and make sure to fulfill their promises to their customers. He cites an example of a job that took place two years ago where there was a miscommunication about chimney flashing that wasn’t properly replaced. When the customer contacted GoTech Roofing about the issue, the company serviced the warranty within 24 hours, without any questions asked. This shows the company’s dedication to customer satisfaction and its willingness to stand behind its work. In addition, due to GoTech Roofing’s manufacturer certifications, GoTech Roofing offers Lifetime Warranties on most of their shingle installations. And these warranties are transferable to the next purchaser of the property.
GoTech Roofing’s workmanship is reinforced by partnerships with reputable companies like GAF, CertainTeed, DeVinci, and Owens Corning. The company holds various certifications, such as being a GAF Master Elite roofing contractor and certified SELECT ShingleMaster and Master Shingle Applicator with CertainTeed. Additionally, GoTech Roofing is an Owens Corning Preferred Contractor, and a 5-Star Velux Skylight Installer. These partnerships and certifications demonstrate the company’s commitment to providing high-quality workmanship and meeting industry standards.
GoTech Roofing relies on the support of key players in the industry to operate successfully. The company’s distributors play a crucial role in its operations, as it is essential to have access to materials to carry out their work. Julian expresses his gratitude for the relationships they have with all their distributors. These distributors have helped them out in many tight situations. In addition to working with major players in the industry, GoTech Roofing takes pride in being an active member of local and national roofing associations, including the National Roofing Contractors Association. This involvement in industry associations further demonstrates the company’s commitment to providing high-quality roofing work and staying current with industry standards.